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The Triangle

Welcome to The Impact Angle, Subscriber First Name

The Impact Angle- Issue 36

 

The $1.7 Million Bathroom: How a Toilet Company Saved San Francisco

What a $1.7 million bathroom tells us about clarity, tradeoffs, and who really holds power in public planning.

It took a donation from a Nevada toilet company to deliver what San Francisco residents had been asking for since 2016.

A bathroom in a public park.

I have two kids. I know what's at stake. A bathroom isn't a luxury. It's a basic need.

The Noe Valley Town Square opened in 2016 with a farmers market, kids' programs, and no restroom. In October 2022, the city finally responded. Price tag: $1.7 million for a 150-square-foot bathroom. Timeline: two years.

The cost was driven by permits, CEQA review, Arts Commission design approval, community feedback rounds, and a labor agreement that banned prefabricated bathrooms. Each requirement made some sense on its own. Together, they made something basic nearly impossible.

A patch of mulch in 2024 marks the spot in Noe Valley Town Square where a small public restroom was planned (NYT, 2024)

The community had already told the city what they needed. A bathroom. The city ran them through an engagement process to refine a solution that was already insanely expensive and slow.

That's the planning failure.

The community had been clear since day one. But instead of presenting options (e.g. prefab and fast, or custom and slow, what do you prefer?) the city ran residents through an engagement process to refine a decision already made. No clear tradeoffs were even on the table.

When the price became public, it exploded. Governor Newsom threatened to withhold the state funding and revoke the appropriation entirely if the city couldn't deliver a more efficient plan.

Two companies then stepped in, to support the process and I assume to introduce their products and services. A public Restroom Company donated a modular unit, and Volumetric Building Companies donated the installation labor. the combined donation was about $425,000. Switching to prefab also eliminated $491,000 in design and regulatory costs. that’s close to half a million dollar!

By April 2024, the bathroom was open. The city paid roughly $300,000, instead of its initial $1.7M estimation.

This story maps almost perfectly onto what I think good planning requires: clear outcomes, honest tradeoffs, and an understanding of power. The city lost all three. "Build a bathroom" became buried under layers of process, each with its own gatekeepers. The city avoided the real question: what matters most to the people who use this park? Who just need a bathroom. When the governor and two private companies forced the issue, a different set of tradeoffs became acceptable overnight.

A bathroom in a public park shouldn't require a Nevada toilet company to save the day. But when process replaces purpose, it does.

 

ONE BIG IDEA

Process without purpose is just unnecessary bureaucracy.

ONE THING TO SIT WITH

When was the last time you ran a community engagement process that presented real options with honest tradeoffs.

ONE PRACTICAL ACTOIN

Before your next project kicks off, write down three things: the one outcome that matters most, one thing you're willing to sacrifice to get there, and one stakeholder who holds veto power that you haven't explicitly engaged yet.

 

Thanks to The Pathway Podcast for having me. I enjoyed our conversation about how to design programs and policies for community impact.

Here is the episode: Between Ideals and Impact. The Reality of Building Better Cities

 
 
 👉 Browse the previous Impact Angle Newsletters 
 

👉 Want to learn more about us?

I am Nader Afzalan, Ph.D.

Founder of The Triangle and Director of the Sustainable Environmental Program at UC Berkeley.

At The Triangle we help measure the community impact of programs and design programs that deliver.

🌐 thetriangle.io
📩 nader@thetriangle.io

 

Looking for ways to measure your community impact?

 

Nader Afzalan, Ph.D.

Founder and CEO, The Triangle

Program Director, Sustainable Environmental Design, UC Berkeley

 
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